Orders & Policies
Everything you need to know about ordering, delivery, refunds, and support
Policy Summary
- • All services are 100% virtual — no physical delivery
- • No refunds — all sales are final once the order is placed
- • Orders cannot be canceled after payment is confirmed
- • Digital certificates delivered via email
- • Support available via email within 24 hours
Order Policy
When you place an order on Lotus Blessing, you are purchasing a digital blessing service. All our services are ceremonial in nature and are performed virtually.
How Orders Work
- Select a Service: Browse our three blessing services — Protection, Prosperity, or Ancestor Remembrance.
- Choose Your Tier: Select between Basic ($29) and Premium ($49) tiers based on your needs.
- Provide Recipient Details: Enter the name and any special instructions for the blessing.
- Complete Payment: Pay securely via PayPal.
- Receive Confirmation: You will receive an order confirmation email with your order number.
- Digital Delivery: Your blessing certificate and digital deliverables will be sent to your email within the stated processing time.
What you will receive: A digital blessing certificate (PDF), digital amulet image, and confirmation of the blessing ceremony — all delivered electronically. No physical items are shipped.
Refund Policy
No Refunds — All Sales Are Final
Because Lotus Blessing provides virtual, non-tangible services that involve the performance of ceremonial blessings, we maintain a strict no-refund policy. Once an order is placed and payment is confirmed, the blessing process begins and cannot be canceled or refunded.
This policy applies to all services, including:
- Protection Blessing — Basic and Premium tiers
- Prosperity Blessing — Basic and Premium tiers
- Ancestor Remembrance — Basic and Premium tiers
Exceptions
We will review requests for refunds only in the following exceptional circumstances, at our sole discretion:
- Duplicate charges: If you are charged more than once for the same order due to a technical error.
- Service non-fulfillment: In the rare event that we are unable to perform the blessing service you ordered.
Important: Dissatisfaction with the spiritual outcome or results of a blessing ceremony does not constitute grounds for a refund. Blessing services are offered as cultural and spiritual practices.
Cancellation Policy
Orders cannot be canceled once payment has been processed. Due to the immediate commencement of ceremonial preparations, we are unable to accommodate cancellation requests after order confirmation.
If you have not yet completed payment (i.e., the order is in “pending payment” status), the unpaid order will automatically expire after a period of time.
Please be sure of your selection before completing payment. Review the service description, tier, and recipient details carefully before placing your order.
After-Sales Support
We are committed to providing excellent support for all our customers. If you experience any issues with your order, please contact us and we will help resolve the matter.
How to Get Help
Email Support
[email protected]
We reply within 24 hours
Your Order Record
Your certificates are sent by email. Keep that email as your permanent record of the blessing.
Common Issues We Can Help With
- Certificate not received: If your certificate has not arrived within the stated processing time, we will re-send it.
- Incorrect recipient information: Contact us promptly if you entered incorrect recipient details. We will do our best to update them before the ceremony begins.
- Questions about services: Any questions about the nature or meaning of our blessing ceremonies.
Delivery Policy (Digital Delivery)
Digital-Only Delivery
Lotus Blessing does not ship any physical items. All deliverables are provided in digital format and are delivered through the following channels:
Delivery Channels
- Email: Your order confirmation, blessing certificate (PDF), and digital deliverables are sent to the email address used at the time of order.
- Certificate archive: Keep the certificate email — it is a permanent record you can re-print or forward at any time.
Processing Times
- Basic Blessing: 1-3 business days
- Premium Blessing: 1-2 business days
Business days are Monday through Friday, excluding Hong Kong SAR public holidays. Please ensure your email address is correct to avoid delivery delays.
Your Rights & Consumer Protection
We are committed to fair treatment of all customers. Below is a summary of your rights in relation to our services:
Right to Information
You have the right to clear, accurate information about our services, pricing, and policies before making a purchase.
Right to Service
You have the right to receive the blessing service as described at the time of purchase, performed with respect and sincerity.
Right to Data Protection
Your personal information is protected in accordance with our Privacy Policy.
Right to Complain
If you are unsatisfied, you may contact us to discuss your concerns. We will respond within 2 business days.
For full legal terms, please refer to our Terms of Service.
Still have questions? We are here to help. Contact us